Returns & Exchanges Instructions
- Complete each section of the RETURN FORM and attach it to the original invoice. Make sure you include the reason for the return or any information that may relevant to processing your return or exchange.
- All returns or exchanges must be pre-approved and contain a Swimland Return Approval Code. Make sure you write the Return Approval Code on the RETURN FORM. To obtain a Return Approval Code please contact us at firstname.lastname@example.org. We will respond to your message within 24-48 hours via email.
- Items must be unused and in the same condition that you received it and be returned in the original packaging. You must write your Return Approval Code on the RETURN FORM and on the outside of the package. You will be responsible for paying your own shipping costs for returning your item or items. Shipping costs are non-refundable.
- Ship UPS or insured prepaid mail to:
3141 W Hallandale Beach Blvd.
Hallandale, FL 33009
We will gladly exchange an item for color or size and for the same dollar amount as your original purchase with no additional shipping charges on orders of $100.00 or more, excluding shipping charges. If the item is not available, we will be happy to assist you in finding a suitable replacement. For exchanges of items of less then $100.00, a Shipping and Handling fee of $4.00 will be charged.
We recommend that you request a tracking number and delivery confirmation from your shipping provider to insure the proper delivery of your return. If you are returning via USPS, request signature confirmation. Save all shipping receipts for proof of delivery. We CANNOT issue refunds for lost and/or unconfirmed shipments. No C.O.D.’s will be accepted.
Thank you for shopping at swimland.com. We hope you enjoy your new selection.